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Employee Assistance Program EAP Blog

Employee Assistance Programs and Helping Employee Clients Resolve Coworker Conflicts

Determination by management is everything when managing unwanted employee behaviors. Determination means management is willing to make a change in order to get to the goal. With regard to coworker conflicts, the first rule of management must be to accept this truism despite initial denial: Employees aren't being paid to remain in conflict.  Alcoholics are like employees in conflict. [...]

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Improving the Relationship with the Boss

If one's relationship with the boss can impact a career and emotional well-being—on and off the job, then it makes sense to offer guidance to employees on keeping these relationships effectiveWhile a good relationship with one's boss can improve workplace efficiency and career growth, a poor relationship will impair long-term ability to succeed. Fortunately, there [...]

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Give Positive Feedback to Boost Employee Engagement

Many supervisors struggle to give feedback. They are for whatever reason, either inexperienced, unpracticed, or not emotionally available to deliver on this skill.Unfortunately, the inability to provide positive and genuine feedback to employees is one of the most-cited reasons for staff turnover that falls under the column heading “Left because I felt unappreciated.”The workforce management [...]

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​Increase EAP Utilization Hack #17: Conduct Refresher Training for Supervisors in Using the EAP Properly

Let's continue with EAP Utilization Hack #17 (I accidentally skipped a number.) We are counting down ot #1. We're talking EAP refresher training. This is critical for EAPs, but few formally do it. It's guaranteed to boost utilization, both of self-referred employees and supervisor-referred employees. Refresher training is follow-up training that allows supervisors to examine their [...]

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What to Do About Coworker Cover Up of Drug Using Employees

The DOT does not require drug and alcohol education of employees in unregulated positions in companies, and supervised employees are also not required to have training in drug and alcohol awareness. It is the supervisor who must be trained. If you are like me, you know this is pretty nuts, but requiring employees be trained [...]

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​Mental Illness: The Impact of Stigma

By  Sue Shotan It is no secret that mental illness is surrounded by stigma. There are numerous negative terms used to describe people with mental illness; many of these terms are used in everyday conversation. We are so familiar with them in fact, that most people have no idea that they are furthering the [...]

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Free Workplace Wellness Tip Sheet: Helping Employees Manage Customer Service Stress

Do you help employees manage the stress of customer service? Customer service professionals usually receive satisfaction from helping their customers. This is at the heart of what makes for customer service excellence—delivering a satisfying experience and feeling happy to do so. But there’s a catch. Employees won't deliver a consistently pleasing customer service experience unless [...]

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EAPs: Helping Job-stressed Employees at Risk for Stroke

CLICK HERE FOR [ FREE POSTER ] People with high stress jobs possess a 22 percent greater risk of stroke than those with low stress jobs. That’s what an examination of six studies concluded after following 138,782 people for 17 years. That's huge enough to push this into the irrefutable fact column. What is a high [...]

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