Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16 Page 17 Page 18 Page 19 Page 20 Page 21 Page 22 Page 23 Page 24 Page 25 Page 26 Page 27 Page 28 Page 29 Page 30 Page 31 Page 32 Page 33 Page 34 Page 35 Page 36 Page 37 Page 38 Page 39 Page 40 Page 41 Page 42 Page 43 Page 44 Page 45 Page 46 Page 47 Page 48 Page 49 Page 50 Page 51 Page 52 Page 53 Page 54 Page 55 Page 56 Page 57 Page 58 Page 59 Page 60 Page 61 Page 62 Page 63 Page 64 Page 65 Page 66 Page 67 Page 68 Page 69 Page 70 Page 71 Page 72 Page 73 Page 74 Page 75 Page 76 Page 77 Page 78 Page 79 Page 80 Page 81 Page 82 Page 83 Page 84 Page 85 Page 86 Page 87 Page 88 Page 89 Page 90 Page 91 Page 92 Page 93 Page 94 Page 95 Page 96 Page 97 Page 98 Page 99 Page 100 Page 101 Page 102 Page 103 Page 104 Page 105 Page 106 Page 107 Page 108Use the most complete supervisor training program ever assembled. Train supervisors to use the EAP, understand EAP principles, and stop making supervisor referral mistakes. Two years in the making andtestedonthousandsofsupervisors,youwillsuccessfullytackle every EAP issue to increase supervisor referrals—guaranteed! Important Features 4 73 color images 4 Editable Microsoft PowerPoint 4 Includes four Repro-Editable Handouts 4 Comprehensive image-by-image QuikTrainTM instructor’s manual. 4 Reproducible completion certificate 4 Variable length—go long or go short! 4 100% money-back guarantee! ORDER TOLL-FREE 1-800-626-4327 FAX 1-843-884-0442 Overview of Contents • EAP definition • Key principles and concepts • Review of EAP history • Benefits of an EAP • Benefits to the supervisor • Review of (company) EAP policy • EAP services for supervisors • Confidentiality and the supervisor role • About “releases of information” • Employee responsibilities • Definition of a troubled employee • Common types of personal problems • Self vs. supervisor referral • When to consider a supervisor referral • Avoiding emotional entanglement • Tips for supervisor referral • Common supervisor myths about EAPs • Avoiding mistakes in the referral process • Avoiding types of “armchair diagnosis” • Observing job performance • Documenting job performance • Performance signs and symptoms • Confrontation and corrective interviews • Encouraging self-referral • Job leverage and motivation in referrals • Follow-up, and follow-up mistakes • Three types of “constructive confrontation” • Performance-based intervention for severe behavior problems and performance crises • When employees return from treatment • Misconceptions of supervisors and why they don’t refer EAP Referrals Come to Those Who Train 21-Day FREE Preview! No Cost. No Obligation. YES! Send me Supervisors Training: EAP for a FREE full 21-Day preview at no cost or obligation. Only if I love it and it exceeds my highest expectations will I choose to keep it and honor your invoice for $395 (plus $15 shipping/handling). Otherwise I agree to return it using the FREE DHL/Airborne return postage label enclosed as part of the preview. 21-Day FREE Preview GUARANTEE: We guarantee that this PowerPoint Program will be easy and fun for you to use; revolutionize your ability to reach more supervisors; add excitement, efficiency, and value to your EAP, and in- crease the number of referrals. If not, we will refund your payment no questions asked. Direct us to your logo and we will put it on the first slide—free. Name ___________________________________________________ Title _____________________________________________________ Company _________________________________________________ Address _________________________________________________ City _____________________________State_______Zip___________ Phone ( ______ ) ___________________________________________ E-mail ___________________________________________________ To: DFA Publishing & Consulting, LLC P.O. Box 2006, Mt. Pleasant, SC 29465-2006 Download this product! YES! Please send me EAP SUPERVISOR TRAINING: THE COMPREHENSIVE PROGRAM I am enclosing $495.00 plus $15 Shipping/Handling (or please bill my organization indicated on the contact information shown below.) I understand this is the most comprehensive and the most effective EAP Supervisor Training Program ever assembled and is guaranteed to increase our supervisor referrals or my money back! 1-800-626-4327 Fax 843-884-0442 85 Full Color Images WorkExcel.com