customer service training
leading teams
managers training
supervisor training
team leadership
New WorkExcel.com Course! -- A Manager's Guide to Superior Customer Service
Posted Friday, January 19, 2018 by
Sure employees get training in customer service. That's critical. But, unfortunately, there is one person who is in
charge. It's the
supervisor.
If supervisors don't know how to lead customer
service teams, then all the training employees get can be for naught.
Well, problem solved.
Here is a course for supervisors that hits every key point.
Cost: $79.00
CEUs: 0.3 (Contact Hours: 3)
Access Time: 30 days
Course Description
A Manager's Guide to Superior Customer Service
This course explores
the art and science of developing a superior customer experience.
Customers are vital to any organization and superior customer service
can pay large financial dividends.
Learning Outcomes
- Explain the concept of the comprehensive customer experience
- Discuss the case for offering superior customer service
- Describe the customer service philosophies of leading companies. including Apple,
Nordstrom, L.L. Bean, and others - Discuss the concept of performance measurements and Key Performance
Indicators (KPIs) - Describe the use of the Net Promoter Score (NPS)
- Discuss the Voice of the Customer (VoC) process
- Outline ways to build customer loyalty
- Explain how to calculate lifetime Customer Lifetime Value (CLV)
- Discuss the issues involved in managing customer service
- Describe how to establish customer service expectations
- Discuss the approach to providing customer service on different platforms (in-person, over
the phone, online) - Explain approaches for handling difficult customers
Key Features
- Expert-supported
- Mobile-friendly
- Accessible
- Badge and credit-awarding
- Games & Flashcards
- Real-world case studies
- Audio-enabled in app
https://www.workexcel.com/supervisor-training-and-leadership-education-courses-online/#Management
Refund Policy
You
may request a refund up to 5 days from the purchase date. The
registration fee will only be refunded if less than 10% of the course
has been completed. Completion percentage can be viewed on the Course
Progress page from within the course.
Notes
Estimated time to complete: 5 hours
This
course has an "Ask the Expert" feature, which submits your questions
directly to an expert in the field you are studying. Questions are
answered as quickly as possible and usually within 24 hours.
This course does not require any additional purchases of supplementary materials.
Learners
must achieve an average test score of at least 70% to meet the minimum
successful completion requirement and qualify to receive IACET CEU
credit. Learners will have three attempts at all graded assessments.
Get started here.